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FAQ

Frequently asked questions about our platform.

General​

What is this platform?​

Our platform provides powerful APIs for building intelligent applications. We offer state-of-the-art models and tools to help developers create amazing experiences.

How do I get started?​

  1. Sign up at console.example.com
  2. Generate an API key
  3. Follow our Quickstart Guide

What programming languages are supported?​

We provide official SDKs for:

  • JavaScript/TypeScript
  • Python
  • Go
  • Ruby

You can also use any language that supports HTTP requests.

Pricing​

Is there a free tier?​

Yes! Our free tier includes:

  • 100 API requests per day
  • Access to all models
  • Community support

How does billing work?​

You're charged based on:

  • Number of API requests
  • Tokens processed
  • Additional features used

See our Pricing Page for details.

API Usage​

What are rate limits?​

Rate limits vary by plan:

  • Free: 100 requests/day
  • Pro: 10,000 requests/day
  • Enterprise: Custom limits

How do I handle rate limits?​

Implement exponential backoff and respect the Retry-After header in 429 responses.

if (error.status === 429) {
  const retryAfter = error.headers['retry-after'];
  await new Promise(r => setTimeout(r, retryAfter * 1000));
  // Retry request
}

Can I cache responses?​

Yes! Caching responses is encouraged to reduce API calls and improve performance.

What's the maximum request size?​

  • Prompt: 10,000 tokens
  • Request body: 1MB

Security​

How are API keys secured?​

API keys are:

  • Encrypted at rest
  • Transmitted over HTTPS only
  • Can be rotated anytime
  • Scoped to specific permissions

Can I use different keys for different environments?​

Yes! We recommend using separate keys for development, staging, and production.

What happens if my key is compromised?​

Immediately rotate your key in the console. The old key will be deactivated instantly.

Technical​

What response formats are supported?​

We support JSON responses by default. Streaming is available for real-time use cases.

How long are responses cached?​

Responses are not cached on our end. You control caching in your application.

What's the typical latency?​

  • Non-streaming: 500ms - 3s depending on complexity
  • Streaming: First token in 100-500ms

Do you support webhooks?​

Yes! Webhooks are available for Pro and Enterprise plans.

Support​

How do I get help?​

  • Check this documentation
  • Visit our community forum
  • Email [email protected]
  • For Enterprise: Dedicated support channel

Where can I report bugs?​

Report bugs through:

Do you have a status page?​

Yes! Check status.example.com for real-time status updates.

Still Have Questions?​

Contact us at [email protected] or visit our community forum.